CUSTOMER TRANSACTION POLICIES

Purchases are shipped from our warehouse by IndiaPost.

Order Deliveries Will Be Made Between 9:00 AM – 6:00 PM (Monday–Saturday excluding public holidays).

The products may take 1-2 days to ship from our warehouse.

The shipping may take 3 - 5 days to deliver. In some rare cases, it may take upto 7 days to deliver.

Certain courier partners may request an OTP to complete delivery. This will need to be provided for the completion of delivery. OTP will be sent to the number inputted at the time of placing the order.

All claims for shortages or damages must be reported to customer service within 48 hours from the day of delivery.

Shipping and handling rates may vary based on product, packaging, size, volume, type, and other considerations. The shipping charges are given at the time of check out and consumers will know about this before making payments.

If the order of the item(s) that you want to cancel has not been shipped yet, you can raise your cancellation request via the following routes:

a) Via the ‘My Orders’ section on the website

Go to your account > Click on ‘Orders’ > Go to the order you want to cancel and select ‘Order Details’ > Click on ‘Cancel’ > Select the item(s) in your order that you would like to cancel and provide the reason for cancellation and ‘Confirm’ > Once submitted, your item(s) will be canceled and your refund will be processed.

b) Via Email

Send an email to our customer support team at hello@satvedorganics.com to cancel your order along with your order ID details. (Monday to Saturday, 9 AM to 6 PM).

In case of cancellation before shipment, we shall process the refund within 7 business days after receiving the cancellation request.

Since we are sending the shipment through IndiaPost, therefore, currently there is no cancellation policy once the shipment has already been dispatched.

For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 7 business days of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

The cash on Delivery option is not currently available.

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.

If you receive a damaged product, it must be reported to us by e-mail via your registered e-mail ID at (hello@satvedorganics.com) within 48 hours of delivery. Images of the damaged product along with the packaging pictures must be attached.

Guidelines for Returns & Replacement:

You can return your order and seek a replacement for it under the following circumstances:

1. The product is damaged/defective
2. The wrong item (Wrong Size/Wrong Quantity) has been delivered

Note: In case of an incomplete/damaged order, customers have to share an unboxing video while initiating the return.

Return Eligibility

If you receive a damaged product, it must be reported to us within 48 hours of delivery via your registered e-mail ID at (hello@satvedorganics.com).

The products must be unused.
All items must be returned in their original condition and the original manufacturer's box/packaging, as delivered to you.
The invoice must be available

Returning a Product

Currently, we are not providing return service, the customer needs to send the product to us at the “from” address, as mentioned on the delivered package, through India Post only. Once we receive the product, we will reverse the courier charges.

Once the product is sent, the customer needs to share the courier slip (if applicable) along with the following bank details at hello@satvedorganics.com

Account number
Account holder's name (Same as registered with us)
IFSC Code

On receiving the product, our team will conduct a thorough quality check, which usually takes up to 2 days. If our quality inspection team finds any discrepancy, we will re-ship the product to the customer. In such a scenario, the customer will have to bear the courier charges for re-shipment to receive the product. No courier charges for sending the product will be reimbursed.

Refunds

Once the refund is approved, it will take 2-8 business days for you to receive the order amount based on your mode of payment.

For Credit/Debit Card/Net Banking/Wallets – 2-4 business days
If the transaction is done through NEFT and Cheque, then the customer needs to share the below-mentioned details at our e-mail ID hello@satvedorganics.com from their registered e-mail ID:
- 1. Account number
- 2. Account Holder's name
- 3. IFSC Code
After receiving the required information for a refund, the refund will be processed in 2 business days, and the same will reflect in your account in another 2 to 4 business days
For EMI payment, the refund will be credited in 6-8 business days after cancellation

In the case of a product quality concern, please send us an email at hello@satvedorganics.com within 10 days of the date of receipt of the product and with the following details.

Order number
The product that is highlighted for a quality issue
Details of the issue
Reference, if any
Images or videos to support the complaint along with an image of the back label of the product where the Batch details are clearly visible

Please note that we may take 24-48 hours to review the email and revert. Once the complaint is registered, you will be provided with a ticket number that can be used to track and provide a reference of your complaint while communicating with our Grievance Redressal Officer.

In the case of a quality issue, you may opt to inform us of the same via email. Following this, our customer representative shall contact you to have the product sent back to our factory for a quality assessment. Upon the conclusion of the quality control assessment, we shall inform you of the findings and you may be eligible for replacement solely at the discretion of the company.

All products to be shared for inspection must be physically accompanied in the reverse pick-up by the original receipt and a document that clearly mentions the following:

Name and address of the customer
Order number
Contents of the package
Contact number

If the product passes the test and matches the complaint, we shall initiate the return/exchange process within 7 days of the consignment being received by our quality inspection team. The overall quality inspection process starting from pick-up to the final response would require a minimum period of 3 weeks.

Satved

Free shipping on orders above Rs. 699/-

CUSTOMER TRANSACTION POLICIES

Return Eligibility

Returning a Product

Refunds